About overseas shipping
Overseas shipping is available.
It will be delivered by EMS (trackable) of Japan.
Credit cards, GooglePay, PayPal, ApplePay and AmazonPay are available.
Delivery date and time
You can receive it from your order confirmation 10 days.
※ Please be aware that it may be significantly delayed.
Free shipping is not available for free shipping.
The shipping cost depends on the country. Please refer to the following area.
Also, detailed shipping costs can be confirmed on the screen of purchase.
|Asia (East Pakistan)||2,100 yen|
|North America, the Middle East, Oceania||2,900 yen|
|South America, Africa||4,100 yen|
There will be the following shipping costs for small products (chopsticks and steep stands).
※ Please note that it will be a normal shipping fee for joining together.
|Asia (East Pakistan)||1,400 yen|
|North America, the Middle East, Oceania||2,000 yen|
|South America, Africa||2,400 yen|
Not included in the shipping cost
The following expenses are not included in the shipping cost, so some countries may pay.
- Import tax, value-added tax, consumption tax and other tax
- Storage fee of receivables
- Redistribution costs
- Collection cost
- Other necessary payment in the receiving country
About customs clearance and obligation
Purchased goods tariffs, other import taxes and customs offices may be applied at the customs clearance of the receiving country.
In that case, it will be paid by the recipient, so please pay directly to the shipping company at the time of delivery. Taxes and fees differ depending on the country, so please contact customs for the receiving country.
About returned goods / refund
We can not accept returned goods and exchange.
If you return to us without receiving a product, the order of your order will respond by redistribution or cancellation.
- In the case of re-shipping
If you pay the return fee again at the time of shipping and first shipping, you can repellse from our shop. Depending on the shipping country, separate costs may occur.
- If you want to cancel your order
If you want to cancel your order, we will deduct the shipping fee and return fee from the amount you paid and respond by refund.
As for import restrictions and disabled products, we have different regulations due to countries, so we do not confirm and guidance.
Please be sure to check if your purchaser can import.
If you can not deliver due to customs import restrictions after shipping, please note that we can not take any responsibility.